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Help center

Quick answers to the most common questions about Nuqta. Most settings are in Profile → Settings (the gear icon). Can’t find what you need? Write to us at [email protected].

Hearts

What are hearts?

You have up to 5 hearts. A wrong answer in a lesson costs one heart. If you run out, the lesson ends and you need hearts before starting another one. Mistakes in practice sessions never cost hearts.

How do I get hearts back?
  • Wait: one heart comes back every 30 minutes until you have 5 again.
  • Practise: each practice session wins back one heart (up to 10 sessions a day).
  • Refill: use gems to get all 5 hearts right away.

Streaks

How does my streak work?

Your streak is the number of days in a row you have learned. Finish at least one lesson or practice session each day to keep it going. Days follow your phone’s time zone, so a new day starts at midnight where you are.

If you miss a day and have no streak freeze, your streak starts again from 1. Your best streak is always kept on your profile.

What is a streak freeze?

A streak freeze protects your streak for one missed day. It is used automatically, so you don’t need to do anything. You earn streak freezes by finishing quests.

Gems

How do I earn gems, and what are they for?

You earn gems by finishing lessons, opening the chest at the end of a unit and completing daily quests. Use them to refill your hearts.

Gems are part of the game: they cannot be bought, sold or exchanged for money.

Ranks and leaderboards

How do ranks work?

Every lesson gives you XP (10 XP, plus a 5 XP bonus when you make no mistakes), and practice gives XP too. Your total XP moves you up through 10 ranks, from Starter to Legend. Each new rank unlocks a new profile frame.

How does the leaderboard work?

The Ranks tab compares the XP you and other learners earned this month, this year or of all time. People you have blocked, and people who chose not to appear, are not shown.

Quests

What are daily quests?

Every day you get three quests, such as earning 50 XP or finishing lessons with high accuracy. Each finished quest gives you gems. Quests reset at midnight in your time zone. Finish 30 quests in a month to complete the monthly challenge.

Language

How do I change the app language?

Go to Profile → Settings → App language and choose English, French, Arabic or Darija. Menus and buttons switch to that language; your course stays the same.

Privacy and safety

Who can see my profile? How do I hide from leaderboards?

Other learners can see your name, username, avatar, rank and progress. Your phone number and email are never shown.

To hide, go to Profile → Settings → Privacy and turn off Show on leaderboards. You will no longer appear on leaderboards or in search, and your profile will show only your name and avatar. Read more in our Privacy Policy.

How do I report or block someone?
  1. Open their profile.
  2. Tap the ⋯ button.
  3. Choose Report and pick a reason, or choose Block.

Blocked people can’t follow you or see your profile. Our team reviews every report.

How do I unblock someone?

Go to Profile → Settings → Privacy → Blocked users, or open their profile and choose Unblock.

Your account

How do I save my progress?

If you started without an account, sign in with your phone number (we send a code on WhatsApp), Google or Apple. Everything you did as a guest moves to your account, so you can use Nuqta on another phone too.

How do I download my data?

Go to Profile → Settings → Account → Download my data.

How do I delete my account?

Go to Profile → Settings → Account → Delete account. This deletes your account and its data for good. See Delete your account for details, including what to do if you can’t open the app.

Contact

I found a mistake in a lesson, or I have another question.

Write to us at [email protected]. Tell us which lesson and what you saw (a screenshot helps). We read every message.